0 item $0.00.

Will not delivery from Jan.30 to Feb.14. because of Chinese Spring Festival

 

  • Top Questions   

What mark S stands for?  

Can you tell me where my EMS package is?  

Why my EMS pacel seems stuck there for several days?      

What should I do once arrange the payment?    

How do I know the approximate shipping cost before I formally place an order?     

Do I need to pay other charges like custom duties and taxes and/or VAT (value-added tax) when order from Olerc?    

What is Intermediary Bank Charge? and how to avoid this charge?

How could I make a payment via Paypal?             

I received an e-mail of despatch notice and tracing number, but why it promps the number is invalid when I trace it on the shippers web site?              

Can I add some items to a recently placed order? and how?               

How to make a payment via Western Union Money Transfer?              

How to arrange a T/T ( bank wire transfer ) payment?     

What payment methods are accepted when ordering form Olerc?    

Can you charge my credit card by offering you my card details?              

How to become a Olerc dealer / distributor?   

  • Placing Orders

I want to cancel an order, what should I do? 

Why my order need to be humanly confirmed?

How do I know the approximate shipping cost before I formally place an order?

Can I change the items / quantities of my order? and how? 

Can I add some items to a recently placed order? and how?

What does the stock status mean?

Why your website shows the merchandise is in stock when I place the order, but was informed it is not available later?

  • Making Payments

What should I do once arrange the payment?

Why I receive an error message of "This payment cannot be funded with a credit card at this time."?

I have made payment via Paypal, why the order system still shows 'The payment due is awaited'?

What is Intermediary Bank Charge? and how to avoid this charge?

How could I make a payment via credit card?

How could I make a payment via Paypal?

I living in China, can I pay in RMB?

What is the additional code when I pay via on-line credit card system and why I was asked to input the additional code?

How to make a payment via Western Union Money Transfer?

How to arrange a T/T ( bank wire transfer ) payment?

What payment methods are accepted when ordering form Olerc?

What is Verified by Visa / 3-D secure?

Can you charge my credit card by offering you my card details?

  • Shipping Methods

Can you tell me where my EMS package is?

Why my EMS pacel seems stuck there for several days?

Why I have not received my parcels shipped via postal (small) air parcel services after 30 days?

What are the differences among DHL/FedEx/TNT/EMS express services?

What is Fedex PAK?

Why I was asked for the CPF/VAT number when I choose DHL/Fedex as shipping methods?

What is your policies on lost or damaged parcels during delivery?

Why should I buy insurance for my parcels & how does it work?

Can I choose to ship via Fedex / UPS / DHL and pay the freight when receive the order (COD)?

What shipping methods can we use when ordering from Olerc?

  • Orders Tracing
  • 

I received an e-mail with a shipping reference number, where can I trace my parcel?

I received an e-mail of despatch notice and tracing number, but why it promps the number is invalid when I trace it on the shippers web site?

  • Returning & Replacing

What is your warranty policy of Lithium Polymer Batteries?

What is your returning policy for defective merchandise?

  • Dealers / Distributors
  • 

What are the requirements for requesting a wholesale price list?

Why the prices are still the same when I log in?

How to become a Olerc dealer / distributor?

  • General Questions
  • 

Do I need to pay other charges like custom duties and taxes and/or VAT (value-added tax) when order from Olerc?

What is your postal / mailling address?

What does a Secured Page mean? and how to tell if a page is secured or not?

I forgot my account/ID and/or password. How do I access my account?

Why I could not receive e-mails from Olerc some time?

  • Affiliate Program      

Affiliate Terms of Service Agreement

Can I participate if I reside outside of China?

Where do I get the required links and banners to be an affiliate?

How do I track my sales activity and commissions?

Do I have to have a web site to become an affiliate?

Can I use my commission towards Olerc products?

How do you know which affiliate to pay for a sale?

Does Olerc access unique information on customers or site visitors?

What about customers who have their cookies disabled?

How do you track my affiliate transactions?

What technical skills do affiliates need to have?

When and how often will I be paid?

How much can I earn?

How long will it take to become a Olerc Affiliate?

How do I sign up to be a Olerc Affiliate?

What is an Affiliate Program?

 

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